JE Educational College has partnered with the academic regulatory body Awards for Training and Higher Education (ATHE) in order to provide a detailed and comprehensive programme providing qualifications in Management. This is an extended Diploma and is a 120 credit unit qualification and is the equivalent level to a second year of a degree. The content of this qualification will focus on modules such as communication and organisation and introduce more concepts such as finance for managers, understanding of research skills and personal development expected of a manager. Learners must complete all mandatory modules listed below.
- MANAGING COMMUNICATION
- BUSINESS ORGANISATIONS IN A GLOBAL CONTEXT
- PEOPLE MANAGEMENT
- CUSTOMER RELATIONSHIP MANAGEMENT
- FINANCE FOR MANAGERS
- RESEARCH PROJECT
- RISK MANAGEMENT
- MARKETING PRINCIPLES AND PRACTICE
• Understand how information and knowledge is communicated within an organisation through analysis of key information and knowledge requirements for a range of stakeholders within different organisations. Students should explain the systems used for communicating key information and knowledge to stakeholders and be able to analyse potential barriers to effective workplace communication.
• Understand factors that impact on workplace communication and how it is influenced by values and cultural factors. Students will need to explain how technology can be used to benefit as well as hinder communication processes and explain how policies and procedures can impact the communication process.
• Be able to promote effective interpersonal communication and evaluate the effectiveness of one’s own communication skills. Learners need to apply theories to oneself and be able to request feedback from others on their speaking skills. They should know how to plan their own personal development to improve communication skills, based on the feedback from others.
BUSINESS ORGANISATIONS IN A GLOBAL CONTEXT
• Understand the key differences between global business operations and analyse the key differences between organisations working in different sectors, industries and contexts. This will also include assessment of the responsibilities of organisations operating globally and evaluation of strategies employed by such organisations.
• Understanding of the impact of external factors on organisations including how to analyse the performance of national economy impacts on the activities of business organisations. Students should be able to explain the measures taken by governments to influence the activities of business organisations.
• Understand the impact of the global factors on business organisations and explain the implications of global integration on business organisations. Students will need to assess the effect of international trade on domestic products and services and know how to review the impact of the global economy on businesses as well as assess how ICT technologies have facilitated globalisation.
• Understand how structure and culture impact on people in organisations and be able to explain and analyse such phenomena.
• Understand approaches to managing on the differences between individuals that impact on their performance at work through the explanations of how personal differences impact on the behaviours and be able to analyse the management styles needed to deal with difference in behaviours.
• Be able to review how people are managed within organisations and review the people management strategies used in an organisation. Learners will learn to assess the impact of management strategies on people in organisations and be able to recommend strategies to promote high levels of performance.
CUSTOMER RELATIONSHIP MANAGEMENT
• Understand the importance of CRM to businesses and be able to explain the key aspects of CRM and analyse the benefits of a good arrangement. Students will need to analyse the impact of quality management systems on CRM as well.
• An understanding of how good CRM is achieved and know how to explain the process necessary for achieving effective customer relationship management. Students will also need to be able to explain the role of internal staff in achieving effective customer relations and should know how to assess the role of external stakeholders in achieving effective customer management relations.
• Students should understand the use of loyalty schemes in CRM and be able to analyse the use of such schemes to gain information about customers. Students also need to be able to explain how the information gained is used to inform marketing and customer service policy.
FINANCE FOR MANAGERS
• Understand the requirements and techniques for financial recording and reporting. Students should be able to explain the purpose and requirement for keeping financial records, analyse techniques for recording financial information in a business organisation and be able to evaluate the usefulness of financial statements to stakeholders. Students will also be required to analyse the legal and organisational requirement for financial reporting.
• Understanding of how working capital can be effectively managed through analysis of components and explaining how business organisations can effectively manage working capital.
• Understand management accounting techniques through explanation of the difference between management and financial accounting and budgetary control process. Learners should know how to calculate and interpret variances from budget and be able to evaluate the use of different costing methods for pricing purposes.
• Gain an understanding of how to formulate a research specification and know how to formulate and record possible research project outline specifications. Students should be able to identify the factors that contribute to the process of research project selection and undertake a critical review of key references. Students should produce a research project specification and provide an appropriate plan and procedures for the agreed research specification.
• Be able to implement the research project within agreed procedures and to specification and match resources efficiently to the research question or hypothesis. They will need to undertake the proposed research investigation in accordance with the agreed specification and procedures and understand how to record and collate relevant data where appropriate.
• Be able to evaluate the research outcomes using appropriate research evaluation techniques and be able to interpret and analyse the results in terms of the original research specification. Students should know how to make recommendations and justify areas for further consideration.
• Understanding of the risk management function in business which includes examination of the role of the function in business and being able to assess the role of business functions in the management of risk.
• Understand how business risk is assessed and managed through analysing the risk assessment process, evaluation of the approaches to managing risk and being able to examine the risk management process.
• Understand the effects of business risks and how they can be managed. Students will need to analyse the main drivers of business risk and appraise the impact of different types of risk for a business organisation. They will also need to know how to assess which business areas are high risk and be able to analyse risk management strategies based on such information.
MARKETING PRINCIPLES AND PRACTICE
• Understand the role of marketing in business. They should be able to explain how marketing can be defined as well as the contribution of marketing to the achievement of business objectives. Students must analyse the external factors that can influence marketing and be able to explain the role of marketing in a not for profit business as well as the elements of the marketing process.
• Understand the principles of marketing and explain the different elements of the marketing mix. They should be able to explain the methods of segmenting markets and be able to evaluate the benefits of segmenting markets. This will also include the analysis of different methods of researching a market and be able to explain how current technology impacts on marketing activity.
• Understanding the application of the marketing mix in a specific business through the review of the market segments for a specific product or business. Students should understand how to analyse the business positions its products and services while explaining how products are distributed. Learners should also understand how to analyse the use of pricing strategies as well as the promotional strategy used by the business.
TEACHER-STUDENT RATIO is 1:20
|Minimum Age||Academic qualification||Proficiency Level||Course Outcomes||Duration||Mode of delivery||Awarding Body|
||A pass (C6) in GCE O Level English OR completion of English Language Placement test with at least 60% marks in JE College. (equivalent to IELTS 5.5 in reading and writing)||Diploma||FT/PT:
|Classroom||JE Educational College|