JE Educational College has partnered with the academic regulatory body Awards for Training and Higher Education (ATHE) in order to provide a detailed and comprehensive programme providing qualifications in Management. This course is a Diploma course and its main aims are to provide potential students with support to achieve career objectives in such areas. This unit is comprised of 4 mandatory units. These courses are listed below for a total of 60 credit units.
- MANAGING COMMUNICATION
- BUSINESS ORGANISATIONS IN A GLOBAL CONTEXT
- PEOPLE MANAGEMENT
- CUSTOMER RELATIONSHIP MANAGEMENT
• Understand how information and knowledge is communicated within an organisation through analysis of key information and knowledge requirements for a range of stakeholders within different organisations. Students should explain the systems used for communicating key information and knowledge to stakeholders and be able to analyse potential barriers to effective workplace communication.
• Understand factors that impact on workplace communication and how it is influenced by values and cultural factors. Students will need to explain how technology can be used to benefit as well as hinder communication processes and explain how policies and procedures can impact the communication process.
• Be able to promote effective interpersonal communication and evaluate the effectiveness of one’s own communication skills. Learners need to apply theories to oneself and be able to request feedback from others on their speaking skills. They should know how to plan their own personal development to improve communication skills, based on the feedback from others.
BUSINESS ORGANISATIONS IN A GLOBAL CONTEXT
• Understand the key differences between global business operations and analyse the key differences between organisations working in different sectors, industries and contexts. This will also include assessment of the responsibilities of organisations operating globally and evaluation of strategies employed by such organisations.
• Understanding of the impact of external factors on organisations including how to analyse the performance of national economy impacts on the activities of business organisations. Students should be able to explain the measures taken by governments to influence the activities of business organisations.
• Understand the impact of the global factors on business organisations and explain the implications of global integration on business organisations. Students will need to assess the effect of international trade on domestic products and services and know how to review the impact of the global economy on businesses as well as assess how ICT technologies have facilitated globalisation.
• Understand how structure and culture impact on people in organisations and be able to explain and analyse such phenomena.
• Understand approaches to managing on the differences between individuals that impact on their performance at work through the explanations of how personal differences impact on the behaviours and be able to analyse the management styles needed to deal with difference in behaviours.
• Be able to review how people are managed within organisations and review the people management strategies used in an organisation. Learners will learn to assess the impact of management strategies on people in organisations and be able to recommend strategies to promote high levels of performance.
CUSTOMER RELATIONSHIP MANAGEMENT
• Understand the importance of CRM to businesses and be able to explain the key aspects of CRM and analyse the benefits of a good arrangement. Students will need to analyse the impact of quality management systems on CRM as well.
• An understanding of how good CRM is achieved and know how to explain the process necessary for achieving effective customer relationship management. Students will also need to be able to explain the role of internal staff in achieving effective customer relations and should know how to assess the role of external stakeholders in achieving effective customer management relations.
• Students should understand the use of loyalty schemes in CRM and be able to analyse the use of such schemes to gain information about customers. Students also need to be able to explain how the information gained is used to inform marketing and customer service policy.
TEACHER-STUDENT RATIO is 1:20
|Minimum Age||Academic qualification||Proficiency Level||Course Outcomes||Duration||Mode of delivery||Awarding Body|
||A pass (C6) in GCE O Level English OR completion of English Language Placement test with at least 60% marks in JE College. (equivalent to IELTS 5.5 in reading and writing)||Diploma||FT/PT: